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Paul McKenna - App Support

Thank you for visiting the support area. We have highlighted the most popular questions asked in the FAQ area below.

Please look at these before raising a new question as they cover most situations.

We want your experience of the App to be absolutely perfect so please use this area to help you stay on track with whatever area of your life you would like to improve.

Please Ensure that you have the most up to date version.

This update addresses several bugs encountered and adds suggestions from users to make it even better : 

Night Time Hypnotic - You can now do this after midnight and it is also included in the session menu once a plan is purchased. 

Download Handling - Fixed where some users had issues downloading full plan and added features to force new downloads. 

We have made it even simpler to input your times during set up and even added an option to change them during a plan. 

Added a link to the Support Pages 

Lots of other small bugs have been updated. 

We hope that you are enjoying your plan and that you keep on track with Paul. 

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25 Comments

Date Votes
  • 0
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    Tina Lopez

    The app isn't working. The hypnotic night session has a strange noise in the background.

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    Shazzy12345681

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    Shazzy12345681

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    Shazzy12345681

    I have included 2 screen shots to show my problem. They are above^^.

    Hope u can see them..  Even though i have completed every step for 7/7 days. It never gives me 3/3 achievements??? 

  • 0
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    Emma Brayne

    Can you please fix the ending to the night hypnosis. It cuts out before the end and many people have been mentioning this for awhile now. You can't charge 4.99 for an app that doesn't work properly

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    Patricia Rolland

    hello !! I start my first day today , and I wake up at 8 , but it is now 10:38 and I try to do the morning check and says ... not now ! We let you know when ...:/ Am I doing something Rong with the time ://?

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    Patricia Rolland

    It is now 19:43 and still could not start with "I Can Make You Thin" It doesn't matter if Morning Check in or secret Session, non of them ! Always the same answer  "It's not Time Yet" I'll let You know.....

    when it's gonna be the time ? 

    I did Buy Change you're life in 7 day's to , Make you Confident... say's Stay Focussed ... I can Make You Sleep,..they say to ..it's no time yet .... and for the las Phobia treatments for each treatment I have to pay ... the price already of that one "Change you're life in 7 day's" was 23€.

    and now ? 

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    Dragon Tattoo

    any news on a nighttime one that DOESNT end with WAKE UP

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    Steph

    App not playing the first session despite it being past the time it should start. I've renters the times. Restarted the plan to no avail.
    I've noticed this has been happening for a few people in the comments but you never seem to reply or fix the bug. How do I get my money back?

  • 1
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    Adeline

    I want my money back

     

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    Lauren

    Same as other people it won't let me play the hypnosis at the correct times

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    Anne Hann

    I have the same problem with the night time hypnosis ending too soon. No zzz or alarm button .
    Can't submit a request on here vid it won't let me fill in a the required fields . Contacted oncebyten in march got no reply can't even get a refund !!!!!!

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    Chrissy

    Set up last night but will not start my morning session. Help!

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    Louise

    Hi I purchased the download the PaulMcKenna app and payed £4.99 for the driving phobia it was working fine but I've try to use it today and it say I have to download content and pay another 4.99 not happy at all.

  • 1
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    Jenninessing

    Please have basic controls to be able to pauze, rewind, fast forward the hypnosis sessions. It's extremely annoying that you are not able to control the session. If I accidentally push a button, the session stops, and I have to start over again. I want my money back.

  • 0
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    Wasan Al Fahad

    Hello. I am thinking of purchasing the gastric bypass App and I wanna know if it works

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    Charlene Galloway

    Hi
    I was wondering how do you only get the "change my life in 7 days"? That was truthfully the only one I wanted

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    antonyhand

    The hypnosis doesn’t work I follow everything I get told to do and still can’t get to sleep

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    Norman Turner

    The night time hypnotic is supposed to be 28 minutes long, however it cuts off at 24 minutes part way through. There have been numerous previous posts complaining about this and it still hasn’t been resolved. You shouldn’t charge £4.99 for a flawed product. Please fix this issue.

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    Cuckoodownfarm

    Hello the app is not sending me notifications.

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    Vnalawade

    I am on day 11 of 21 days program and don't see any changes

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    Di Jolly

    This is one of the least enjoyable apps I have ever downloaded. It’s design and interactive face is kindergarten and I don’t want to use it as it irks me every time I open it.

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    Sa Tuck

    All the glitches above are still happening years later - the only difference is that it’s now £6.99 not £4.99!!!!! Appalling!

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    ruba ahmed

    The app is stuck on day 1

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    Anna Norlin

    The Thin-app stuck on day 1. I couldnt go forward so I deleted the app and reinstalled it. Now I lost my progress. Why doesnt it work like similar apps were you have an account and your data gets saved even if you have to remove and reinstall the app? I hope it will not stick again, or I will want my money back.

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