Follow

Videos Not Playing - iOS 11.3

The recent update to iOS (specifically version 11.3) by Apple has caused an issue within the apps affecting video playback. 

Problem: 

Users select a video session to play but the video player immediately closes returning them to the previous screen. The sound continues to play in the background.

 

More Information:

This issue is a result of a change by Apple.  We are currently looking into a possible solution for the problem. 

 

Best Regards,

App Support

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk