Videos Not Playing - iOS 11.3

The recent update to iOS (specifically version 11.3) by Apple has caused an issue within the apps affecting video playback. 


Users select a video session to play but the video player immediately closes returning them to the previous screen. The sound continues to play in the background.


More Information:

This issue is a result of a change by Apple.  We are currently looking into a possible solution for the problem. 


Best Regards,

App Support

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